When something is down

There is no automated status feed yet, and we would rather say so than publish a green tick nobody is watching.

If your shop is not loading, email hello@stashed.one with your catalogue number and what you are seeing. A shop being down goes to the front of the queue ahead of everything else.

If you are on your own domain, a shop that stops resolving is far more often a DNS or certificate change than a platform outage — check your domain settings in the dashboard first, since that page reports what our side can see.

If the dashboard loads but your storefront does not, or the other way round, say which in your email. That one detail usually halves the time it takes to find.

If something is broken on our side and it affects your shop, you get an email — not a banner you have to notice. We would rather over-tell you than have you find out from a customer.

When there is enough of a platform to need a real status page, this becomes one. Saying that plainly seems better than pretending the page already does something it does not.